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"What has changed is the flexibility and ownership we
now have of the whole audit process. Question
sets are standardised and changed by ourselves if need
be and we have the confidence that all of our auditors
out in the field are utilising the most up to date question
set. We can see instantly the non-compliances, how long
they are being taken to action and importantly those
that are still outstanding. The sophisticated reporting
system provided as part of the MDUK system provides
a variety of reports on all aspects of the audit findings,
which can be downloaded directly into our management
reports. It took only a couple of months to implement
and did not require lengthy or complex integration with
our internal systems. The auditors have had no problem
using the system and it has given us the confidence
crucial in our industry to ensure audit information
is visible, reliable and up to date."
John Prout, Clean Water Manager, United Utilities
“By
far the best reporting system of any Audit and Inspection solution
we have looked at”.
NGT SHE manager.
“The
real beauty of the MDUK-Jobs system over the other jobs
systems we have looked at is that we can use our existing
Mobile Phones. This will save us a lot of money compared
with our previous Jobs solution which used expensive
PDA’s that we were forever replacing”.
Operations
Manager, Touch Logistics.
“It’s
very easy to use, our users have taken to it quickly”.
Steve Holland, United
Utilities Quality Management team.
“Our
supervisors use their mobile phones to complete an
Audit when they are on site waiting for something else
to happen. They always have their phone with them”.
Mark Hutchings, United
Utilities Electricity SHE Manager.
“The
support from MDUK is always friendly and efficient.
Nothing is too much trouble”.
Balfour Beatty Utility
Solutions.
“Ben,
you are a star. The report you provided for me gives
me exactly what I need without having to mess about
in Excel. It used to take me hours to collect my management
reports, now I get them delivered to Outlook”.
Karen, United Utilities
Quality Management.
“We
collect part number information about collected and
delivered parts on Mobile Phones using MDUK-Jobs. The
powerful forms allow us to select a part from a list
of Product Codes and then validate the technician entered
part number against a product code mask. So we know
that we always have good inventory data.
“We
handle around 1,000 Jobs per day through the MDUK-Jobs
System. It now means our technicians spend less time
on the phone and reduces our call centre man hours.
And out customers can see exactly where we are up with
their faults”
Touch
Logistics Inventory Manager. |
