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Touch
Logistics: MDUK-Jobs
Touch
Logistics Ltd researched extensively for a sophisticated
and reliable mobile job solution to help service their
major clients.
Their previous voice based call handling system required
a large call centre presence and led to Technicians
spending long periods on the phone. Moving to an MDUK
mobile solution has removed these significant costs.
The MDUK system provides them with:
• Timely, efficient and reliable transfer
of jobs to their 180 engineers UK wide, utilising their
existing mobile phones
• Constant visibility of job status resulting
in excellent customer liaison and triggering timely
billing to clients
• A mechanism to enable a wide range of part numbers,
bar-codes and serial numbers to be captured and validated
accurately on the mobile phones to initiate ordering
and provide reliable asset and stock control.
The application, successfully implemented by MDUK, has
provided Touch Logistics with an efficient solution
which has provided complete visibility and accountability
for their multi million pound service contracts and
led to a dramatic cost reduction.
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